Terms & Conditions
Return Policy
All sales are final.
Most items, including lampshades, in their original condition and cellophane and accompanied by a receipt may be returned for store credit within 10 days.
Most items, including lampshades, in their original condition and cellophane and accompanied by a receipt may be returned for store credit within 10 days.
Special order, made-to-order and discounted items are considered a final sale and not eligible for return or exchange.
Shipping charges are non-refundable. In the event that an order arrives damaged, please save all packaging material and document the damage in a timely manner so that we may assist in resolving the issue.
Shipping charges are non-refundable. In the event that an order arrives damaged, please save all packaging material and document the damage in a timely manner so that we may assist in resolving the issue.
We kindly ask that all purchases and lamp repairs be picked up in a timely manner. Any items remaining in our possession after 60 days will be considered abandoned property.
Shipping
Please note that most items are carefully packed in-house and shipped via FedEx Ground without a signature required, unless otherwise requested. An automated email will be sent to notify you that your order has shipped along with the tracking number. Nearly all items sold from the online shop are in-stock and ready to ship within two days unless otherwise indicated. Please contact us immediately in the event that an item arrives damaged. One must inspect all orders within ten days of receipt and save all packaging materials and labels in order for us to assist with resolving the problem.
Please note that most items are carefully packed in-house and shipped via FedEx Ground without a signature required, unless otherwise requested. An automated email will be sent to notify you that your order has shipped along with the tracking number. Nearly all items sold from the online shop are in-stock and ready to ship within two days unless otherwise indicated. Please contact us immediately in the event that an item arrives damaged. One must inspect all orders within ten days of receipt and save all packaging materials and labels in order for us to assist with resolving the problem.
For larger items such as furniture, please contact us prior to purchase to discuss the shipping options and rates. We recommend Plycon for long distance furniture shipping and are glad to assist with that process. If you are located in the NY/CT/RI/MA area, we are glad to explore more regional delivery options.
Curbside Pick-Up
At check-out please select the local pick-up option.
Safety
Please always use a lampshade that is an appropriate type and size for your lamp. If you are unsure it is always a good idea to check with the manufacturer of your lamp. Always turn off and unplug your lamp before changing the light bulb. Remove plastic wrapping from lampshades before using.
At check-out please select the local pick-up option.
Safety
Please always use a lampshade that is an appropriate type and size for your lamp. If you are unsure it is always a good idea to check with the manufacturer of your lamp. Always turn off and unplug your lamp before changing the light bulb. Remove plastic wrapping from lampshades before using.
Lampshade Fitters
Please check that your lamp fitter is compatible. Nearly all the lampshades we sell are made with US finial fittings, also known as a washer, unless otherwise specified. Help understanding lampshade fitters can be found here.
Please contact the shop with any questions - we are happy to help.
talk (401) 847-0228
text (401) 450-5706
text (401) 450-5706