Shipping policy

We are dedicated to shipping your order as safely and quickly as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you have any questions, we’re here to help. Please reach out to our Support Team at support@newportlampandshade.com or call 401-450-5706.

GENERAL INFORMATION

In-stock lampshades
ship directly from the showroom in approximately 48 hours

In-stock light fixtures
ship directly from the warehouse in approximately 7-10 business days.

Made-To-Order Fermoie Lampshades
ship from the showroom in approximately 4 weeks

Custom Lampshades
ship from the showroom in approximately 4-6 weeks

Made-To-Order Hum London Lampshades
ship from the showroom in approximately 6 weeks

Please note these lead times are approximate and subject to change based on stock levels, logistics and unforseen circumstances.

As with all orders, we’ll provide tracking details as soon as the item is dispatched so you can monitor its progress.

Please note orders with an insured value of $500 or greater will require a signature upon delivery. We are unable to waive this or re-route packages. Please plan accordingly.

The method of transit will vary depending upon the item. Most often, orders ship via FedEx, DHL or UPS.

We ship exclusively within the contiguous United States. At this time, we do not ship to Alaska, Hawaii, PO Boxes, APO Boxes, or international addresses. All orders must ship to a physical address.

EXPEDITED SHIPPING

When possible, we are happy to explore expedited shipping options. Please contact us at support@newportlampandshade.com or 401-450-5706 with your order number for rates and details.

SHIPPING NOTIFICATIONS

We will notify you by email when your order has shipped and provide a tracking number. Another notification will be sent when your order is out for delivery. If you do not receive these notifications, please contact our Support Team at support@newportlampandshade.com.

FURNITURE SHIPPING

For furniture too large to ship via FedEx, please contact us prior to purchase for available shipping options and rates.We recommend Plycon for long-distance furniture shipping and are happy to assist with the process.If located in the Northeast U.S., we may offer additional regional delivery options.

PRE-ORDERED ITEMS / PRODUCT AVAILABILITY

We work hard to provide accurate product inventory information and estimated shipping timeframes. Production delays may occur and are subject to change. We will notify you of any updates to your order and ship available items.

RETURNS & CANCELLATIONS

For more information, please visit our Returns Policy.

DAMAGED, LOST OR STOLEN ORDERS

Please inspect your order within 10 days of receipt and retain all packaging materials and labels so we can assist with damaged items or issues. After 10 days, claims may not be possible. See our Return Policy.

We are not responsible for theft. Should your order be lost or stolen after shipment, you will need to file a claim directly with the carrier.

Please contact the carrier directly resolution surrounding mis-deliveries. 

LOCAL PICK-UP & DELIVERY

Curbside and/or local pick-up is available. Please select the local pick-up option at checkout. Contact us to discuss local delivery options.