Shipping policy

We are dedicated to shipping your order as safely and quickly as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you have any questions, we’re here to help. Please reach out to our Support Team at support@newportlampandshade.com or call 401-450-5706.

GENERAL INFORMATION

  • Most in-stock lampshades and small accessories ship directly from our showroom within 48 hours.
  • Most table lamps, floor lamps, and art ship directly from the warehouse in approximately 7 days, unless otherwise noted.
  • Penny Morrison lamps and lampshades may ship directly from the UK via DHL.
  • Tracking details will be provided as soon as items are dispatched so you can monitor their progress.
  • Orders typically ship via FedEx, DHL, or UPS, depending upon the item.
  • Dates provided are estimates and subject to change.
  • Certain orders, due to insured value, will require a signature upon delivery. We are unable to waive this requirement or reroute packages.
  • We ship exclusively within the contiguous United States. At this time, we do not ship to Alaska, Hawaii, PO Boxes, APO Boxes, or international addresses. All orders must ship to a physical address.

EXPEDITED SHIPPING

  • When possible, we are happy to explore expedited shipping options. Please contact us at support@newportlampandshade.com or 401-450-5706 with your order number for rates and details.

SHIPPING NOTIFICATIONS

  • We will notify you by email when your order has shipped and provide a tracking number. Another notification will be sent when your order is out for delivery. If you do not receive these notifications, please contact our Support Team at support@newportlampandshade.com.

FURNITURE SHIPPING

  • For furniture too large to ship via FedEx, please contact us prior to purchase for available shipping options and rates.
  • We recommend Plycon for long-distance furniture shipping and are happy to assist with the process.
  • If located in the Northeast U.S., we may offer additional regional delivery options.

PRE-ORDERED ITEMS / PRODUCT AVAILABILITY

  • We work hard to provide accurate product inventory information and estimated shipping timeframes. Production delays may occur and are subject to change. We will notify you of any updates to your order and ship available items.

RETURNS & CANCELLATIONS

DAMAGED, LOST OR STOLEN ORDERS

  • Please inspect your order within 10 days of receipt and retain all packaging materials and labels so we can assist with damaged items or issues. After 10 days, claims may not be possible. See our Return Policy.
  • We are not responsible for theft. Should your order be lost or stolen after shipment, you will need to file a claim directly with the carrier.
  • Please contact the carrier directly resolution surrounding mis-deliveries. 

LOCAL PICK-UP & DELIVERY

  • Curbside and/or local pick-up is available. Please select the local pick-up option at checkout. Contact us to discuss local delivery options.

Fast Shipping

Most in-stock orders ship same-day or next-day!

Design Support

Enjoy personalized design advice from an experienced team.

Quality

Curated lighting & lampshades, made with care.

Customer Care

An experienced and dedicated team ready to assist.