Overview

Newport Lamp & Shade Company is seeking a Sales & Client Experience Coordinator to join our dynamic team in our Newport showroom. This role blends in-person luxury retail, digital client service, and meticulous order management for a clientele that includes discerning homeowners and top-tier interior design professionals. As part of a nationally recognized brand featured in Vogue.com, House Beautiful, and The New York Times, you'll represent a company that defines boutique excellence in high-end lighting and custom lampshades. This is an opportunity to grow within an established, design-driven company that combines craftsmanship with a strong e-commerce presence.

The primary focus of this role is to support the Sales Director by managing end-to-end order processing and client communication—before, during, and after the sale.

Key Responsibilities

• Partner with the Sales Director to manage client orders from quote to delivery, ensuring accurate entry, updates, and follow-through across all channels.
• Serve as the main point of contact for order-related questions, proactively communicating timelines, status updates, and next steps to clients via email, phone, and text.
• Own pre- and post-sale client communication: respond to product inquiries, send estimates, confirm details, and follow up after delivery to ensure satisfaction and encourage repeat business.
• Manage status requests, returns, exchanges, and order adjustments with clarity, empathy, and efficiency, coordinating with our custom lampshade and repair studio as needed.
• Troubleshoot and resolve order or service issues, escalating thoughtfully to the Sales Director when appropriate while maintaining an elevated standard of service.
• Support day-to-day showroom operations, including welcoming clients, conducting consultations, processing transactions, and assisting with visual merchandising and inventory management.
• Guide retail clients and interior designers through lighting, lampshade, and custom-order selections, both in person and digitally (phone, email, video as needed).
• Maintain organized digital records and workflows using tools such as Shopify, Trello, Tettra, and HappyFox (or similar platforms) to track orders, tasks, and client communications.
• Collaborate closely with the Operations Coordinator on inventory, shipping, receiving, and packaging to ensure accurate and on-time fulfillment.

The Team

At Newport Lamp & Shade Company, you'll be part of a close-knit group of creative professionals who work hard but also keep the atmosphere positive and fun. The team is led by the business owner and Creative Director, whose vision shapes the brand, and the Sales Director, whose leadership guides client relations, sales strategy, and showroom standards. You'll also work with the Operations Coordinator, who supports the team by tackling inventory projects, coordinating shipping and receiving and organizing the supply room.

Who You Are

• A polished communicator with excellent written and verbal skills, confident handling detailed client communication across multiple channels.
• Highly organized and detail-oriented, comfortable managing many open orders, follow-ups, and status requests without letting anything fall through the cracks.
• Digitally savvy—comfortable with Shopify, CRM tools, or similar e-commerce and sales platforms, and quick to learn new systems.
• Enthusiastic about design and craftsmanship, and familiar with interior design, art, or luxury home vocabulary (or eager to learn).
• Experienced in sales, customer service, or luxury retail (3+ years preferred), particularly in roles involving order management, client support, or account coordination.
• Someone who values mentorship, open collaboration, and professional development within a creative team, and who is excited to support senior leadership while growing your own skills.
• Ambitious about expanding your professional network and making key contacts in the interior design industry—this role offers exposure to renowned designers, as well as leading vendors and manufacturers in the world of interior furnishings.

Compensation & Benefits

• Salary: $55,000–$65,000 annually, commensurate with experience
• Competitive paid time off package plus health insurance stipend
• Access to Simple IRA with company match after 2 years
• Full-time, in-person, with flexibility for part-time remote work based on performance and tenure

About the Company

Newport Lamp & Shade Company is a nationally recognized destination for high-end lighting and custom lampshades, nestled in the heart of Newport, Rhode Island. Since opening in 2008, the company has built a reputation for curated, design-forward lighting solutions and exceptional customer service. Led by owner and Creative Director Patrick Dolat, Newport Lamp & Shade serves a loyal clientele of interior design professionals and discerning homeowners nationwide. Our showroom features a handpicked collection of lamps, shades, and home accents, including exclusive, artisan-made pieces sourced globally. We blend a boutique retail experience with a robust e-commerce platform, making it easy for clients to access our expertise and signature style.